{"id":1762,"date":"2024-01-29T21:09:51","date_gmt":"2024-01-29T20:09:51","guid":{"rendered":"https:\/\/skycosmeticsgroup.com\/complaints-and-returns\/"},"modified":"2024-01-30T19:43:30","modified_gmt":"2024-01-30T18:43:30","slug":"complaints-and-returns","status":"publish","type":"page","link":"https:\/\/skycosmeticsgroup.com\/en\/complaints-and-returns\/","title":{"rendered":"Complaints and returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1762\" class=\"elementor elementor-1762 elementor-1411\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-badd74a e-flex e-con-boxed e-con e-parent\" data-id=\"badd74a\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dc955c elementor-widget elementor-widget-heading\" data-id=\"6dc955c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Complaints and returns<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b7ef33 elementor-widget elementor-widget-text-editor\" data-id=\"1b7ef33\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 07-02-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Complaints and returns<br \/>WITHDRAWAL OF PURCHASE by written form<\/p>\n<p>The customer has the right within 14 days in accordance with Article 72 of the Consumer Protection Act to cancel the purchase by sending a written notification to web@sky-cosmetics.hr. The 14-day period begins on the day of collection\/delivery of the ordered goods.<br \/>In the electronic written notification about canceling the purchase, clearly state the decision to cancel the purchase (with your name and the date of the order).<\/p>\n<p>PRODUCT RETURN<\/p>\n<p>If the customer has already received the goods and cancels the purchase, he must return the received goods to the company within 14 days upon written notification from 1. paragraph. Refunds in the amount of returned products must be returned to the customer&#8217;s bank account by the company within 14 days of receipt of the goods at the latest.<\/p>\n<p>When returning products, they must be unused, undamaged and in their original packaging. A copy of the original invoice must be attached to the returned product.<br \/>Send the shipment to the address:<br \/>SKY COSMETICS doo &#8211; Warehouse  <br \/>Vukomeri\u010dka street 4,<br \/>10410 Velika Gorica, Croatia<br \/>The cost of returning the goods is borne by the buyer. For returned products, we do not accept shipments with payment of postage by cash on delivery.<\/p>\n<p>SHIPMENT COMPLAINTS<\/p>\n<p>Sky Cosmetics .doo is responsible for actual factory defects of products purchased in the Internet store (www.skycosmeticsgroup.com). If the customer has any complaint in accordance with Article 10 of the Consumer Protection Act, please inform us by e-mail: web@sky-cosmetics.hr<br \/>The consumer must describe the error in detail in the error notification and allow the seller to consider the error.<\/p>\n<p>In the event of a complaint, please return the goods with a copy of the original invoice to the address Sky Cosmetics .doo &#8211; warehouse, Vukomeri\u010dka ulica 4, 10410 Velika Gorica, Croatia with the indication &#8216;Internet sale&#8217; within 14 days of purchase.<br \/>Upon receipt of the goods, Sky Cosmetics .doo will provide a written response to the complaint resolution within 8 days upon receipt of the written notification and the product.<br \/>Complaints sent by parcel distribution must be properly packed in cardboard packaging.<br \/>All complaints that are packed inappropriately and that have visible mechanical damage during transport will not be accepted but will be returned to the sender.<br \/>The cost of returning the goods is borne by the buyer.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints and returns Complaints and returnsWITHDRAWAL OF PURCHASE by written form The customer has the right within 14 days in accordance with Article 72 of the Consumer Protection Act to cancel the purchase by sending a written notification to web@sky-cosmetics.hr. The 14-day period begins on the day of collection\/delivery of the ordered goods.In the electronic [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1762","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints and returns - Sky Cosmetics Group<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints and returns - Sky Cosmetics Group\" \/>\n<meta property=\"og:description\" content=\"Complaints and returns Complaints and returnsWITHDRAWAL OF PURCHASE by written form The customer has the right within 14 days in accordance with Article 72 of the Consumer Protection Act to cancel the purchase by sending a written notification to web@sky-cosmetics.hr. 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