general business terms

These are the general terms and conditions of the online store compiled in accordance with the Law on Consumer Security, the Law on Personal Data Security, the General EU Regulation on Data Security.
These terms of use determine the rules of use for users of the site and their relationship with SKY COSMETICS doo Bani 110, 10010 Zagreb OIB:71569529673 with headquarters in Zagreb, Bani 110, Buzin, Croatia.
Please read the terms of use carefully as the rights and provisions are subject to the Law. If you do not agree with the terms of use, please do not access or use the site. The stated conditions should be understandable to you, because by ordering our products or services, you agree to be bound by the stated conditions. We recommend that you print these terms for future reference. If you have any questions regarding the terms of use, please contact us.

By using this site, you agree to be bound by the terms of use and consent to the collection of third party information, including but not limited to your debit or credit card information or statements confirming your identity for the purpose of validating your card to authorize a purchase or other individual transaction related with your card.

We reserve the right to:
· updating these terms of use from time to time, and any amendments will be appropriately highlighted on the site. It is your responsibility to verify these changes. Changes will be applied after notification of changes and additions. If you do not want to accept the changes, you should stop using the site. If you continue to use the site after the expiration date of the notification and the beginning of the application of amendments and changes, your continued use will be considered as consent to the changes and binding to the terms of use.
· changes or withdrawal, temporarily or permanently, of this site and all materials published on the site, without or with partial notice and you acknowledge that we are not responsible for any changes or withdrawals of content
· change user identification codes or passwords provided by us, whether chosen by you or by us, at any time, if we believe that you have misunderstood the use and application of these terms of use.

We will treat all your information as confidential and use it in accordance with the Privacy Policy. If necessary, we will process data in accordance with the Privacy Policy. By using our site, you agree to the above and confirm that your data is correct.
When you shop on our site, we will send you a request for your personal data, so that we can identify you, and the data will be related to your email address, billing address, delivery address and other payment-related data. We confirm that such data will be stored with us, in accordance with the provisions on privacy and data protection.
By using this site, you warrant that you:
· legally ready to enter into binding contracts;
· you are at least 18 years old;
· the personal information you provided during registration is accurate and true, complete and up-to-date and you do not impersonate or copy another person or personality.
You will notify us immediately of any changes to your personal information, via e-mail or by changing the page.

To ensure that your credit or debit card is not used without your consent or knowledge, we will cross-check your name, address and other personal information provided to us when ordering and purchasing products against appropriate third-party databases.
We take the risk of internet fraud very seriously. As the number of cards used for fraud has increased, we are making great efforts to ensure the accuracy and correctness of the information provided. There is a possibility that we may contact you to perform additional checks or ask your associate to help us with this. We will not tolerate attempts at fraud or purchases with invalid credit cards, and such attempts will be reported to the relevant institutions.
By agreeing to the terms of use of this page, you also agree to possible checks according to the above. During this check, your personal information could be disclosed to a third party, that is, to a competent financial credit institution that could store the same data. You can be sure that this is a procedure for the purpose of confirming your identity, and that the credit card check was not performed, and the credit rating was not affected by this check.

The site will be used in accordance with and according to the purposes permitted by law. You agree to use it in accordance with the applicable laws and regulations that it prescribes regarding this site and the use of the site. You agree not to:
· post or transmit viruses, worms, trojans or anything else designed to interfere with the normal operation of program or computer processes
· publish or transmit through the site any material that is harmful, offensive or obscene and
· attempt to gain unauthorized access to our site, the server on which our site is located, computers or databases connected to our site. You must not attack our site with any computer attacks.
By not complying with these terms of use, you are breaking the law, and accordingly we will take all measures and report the same non-compliance with the terms. Violating the rules and reporting to the competent institutions also ends your right to use our site. We will not be responsible for any damages caused by said actions, viruses in your computers and the like, as well as due to your saving material from the site, visiting the links that have been published or the page that is related to it.

All orders are subject to availability. If the products are not available, you will be notified by email, and you will be offered the option of waiting for the product to be available, or canceling the order.
Any orders placed by you will be treated as an offer to purchase our products and as such we reserve the right to reject them. You acknowledge that any automated message about your order sent from us shall not constitute an acceptance to purchase products from our site. The contract concluded by you and us determines the purchase if we charge your credit/debit card or any other account, send the products and inform you about this via email according to the concluded contract. The contract applies only to those products that are listed in the delivery information. We are not obliged to deliver items that are not listed in the separate delivery information.
We will take all the necessary steps in our power to keep all your personal data and make the payment completely secure, but we cannot be responsible for any damage caused by a third party, unauthorized use or use of data by a third party.
Items on the site are not for resale or distribution. We reserve the right to cancel the order and suspend the user account if we believe that the order is against these rules. You assume the risk for products delivered to you at the time of receipt. We are not responsible if you do not provide us with accurate and complete shipping information.

A) WITHDRAWAL OF PURCHASE via written form
The customer has the right within 14 days in accordance with Article 72 of the Consumer Protection Act to cancel the purchase by sending a written notification to the e-mail address WEB@SKY-COSMETICS.HR. The 14-day period begins on the day of collection/delivery of the ordered goods.
In the electronic written notification about canceling the purchase, clearly state the decision to cancel the purchase (with your name and the date of the order).
If the customer has already received the goods and cancels the purchase, he must return the received goods to the company within 14 days upon written notification from 1. paragraph. The company must refund the money in the amount of the returned products to the customer’s bank account no later than 14 days after receiving the goods.
When returning products, they must be unused, undamaged and in their original packaging. A copy of the original invoice must be attached to the returned product.
SKY COSMETICS doo – Warehouse
Vukomerička street 4
10410 Velika Gorica
The cost of returning the goods is borne by the buyer. For returned products, we do not accept shipments with payment of postage by cash on delivery.
SKY COSMETICS doo is responsible for actual factory defects of products purchased in the Internet store ( If the customer has any complaint in accordance with Article 10 of the Law on Consumer Protection, please inform us by e-mail:
The consumer must describe the error in detail in the error notification and allow the seller to consider the error.
In the event of a complaint, please return the goods with a copy of the original invoice to the address SKY COSMETICS doo – Skladište Vukomerička ulica 4, 10410 Velika Gorica, Croatia with the indication ‘Internet sale’ within 14 days of purchase.
Upon receipt of the goods, SKY COSMETICS doo will provide a written response to the complaint resolution within 8 days upon receipt of the written notification and the product.
Complaints sent by parcel distribution must be properly packed in cardboard packaging.
All complaints that are packed inappropriately and that have visible mechanical damage during transport will not be accepted but will be returned to the sender.
The cost of returning the goods is borne by the buyer.

All prices shown on the website are valid and correct at the time they are published on the website and entered into the system. However, we reserve the right to change prices at any time without prior notice (except that any changes will not affect orders for which we have sent you a shipping confirmation).
In rare cases, it may happen that the displayed price during payment is not correct, and we discover the same before accepting your order in accordance with point 9, in which case we are not obliged to sell the product according to the price which is visible at that moment, but according to the one which is valid at the time of order. We always endeavor to ensure that the prices of the goods displayed on our website are correct, however errors do sometimes occur. If we discover an error in the price of the goods you ordered, we will notify you as soon as possible and offer you the option of reconfirming your order at the correct price or the option of canceling it. If you have canceled the order and have already paid for the product (but it has not yet been shipped), we will refund you in full.

Payment by cash on delivery: Pay the delivery person at your cash register
Card payment via WS-pay.
Payment to the account: After receiving the order confirmation, make the payment using a payment slip or internet banking.
Payment information:
SKY COSMETICS doo, OIB: 71569529673
Bani 110, 10010 Zagreb
IBAN: HR1023600001102875543
Zagrebačka banka dd

All the content of this page is protected by the Copyright Act and other rights, and you hereby acknowledge that all materials on the page are the property of our site or a third party that assigns us the rights to use them.
You are free to display the site and its content on computers, electronic browsers, but not on servers or any devices connected to the network. Printing a single copy of the content for personal use and non-commercial purposes does not constitute a violation of this Article. Duplication, saving or publication in any way of the content of this page is not allowed.

The Site is provided on an “as is” and “as available” basis, without any claims or representations, and we make no warranties, implied or expressed, as to its use. You acknowledge that you understand that we cannot be responsible for the privacy and security of the Site or for the information you provide. It is necessary to accept the awareness of the risk of using the Internet.
Although we do our best to ensure that the content on the site is accurate, high-quality, and of high quality, we cannot accept responsibility in the event of the contrary. We will not be responsible for any errors or misunderstandings you may experience while using the site. If we are notified of irregularities, we will do our best to correct them as soon as possible.
We specifically disclaim liability in the event;
· incompatibility of the site with your computer, programs you use or telecommunications connections
· technical problems including errors and problems with the site
· instability, unreliability or insecurity of the site
· that the site does not meet your expectations
To the fullest extent permitted by law, you agree that we shall not be liable to you or any third party for any consequential and/or incidental damages or any indirect, special, or punitive damages arising out of or arising out of your use of the Site.

If some of these conditions are illegal, invalid or for some reason unenforceable, they will be harmonized with other provisions or deleted, and will not affect the enforceability and validity of other provisions of these conditions.

Waiver of use will not be interpreted as a waiver of actions committed in violation of the provisions of the terms of use and regardless of the waiver, the violation of the provision will be processed as such.

The Terms of Use form the entire basis of any agreement reached between users of the site and us.

These conditions are interpreted in accordance with the Republic of Croatia and all disputes are resolved under the jurisdiction of the Court of the Republic of Croatia.

We reserve the right to change these Terms without notice from time to time.
These rules will be deemed incorporated into each contest, except to the extent that each specific contest instruction states otherwise.
By entering the competition, the contestants will be deemed to have read and understood these Terms and Conditions and are bound by them. All our decisions will be final and binding and no correspondence will be possible.
Contests are open only to residents of Croatia.
All participants must be 18 years of age or older, unless any other age restriction is stated. Participants, if they are under 18 years of age, should obtain permission in advance from their parents or guardians.
All applications must be received by the closing date specified in the tender. Answers will be entered after submission. There is no responsibility for responses that are misdirected, lost for technical or other reasons, or received after the closing date.
We reserve the absolute right to disqualify without notice any entries to any competition that we believe have used improper technical means of entry and/or are fraudulent.
Participants are responsible for the costs of accessing computer networks.
We will not be responsible or accept any liability for: (I) any failure of the winner or any entrant to comply with these terms and conditions (II) any disruption, delay or misdirection of input Or (III) any server, system or network failures, malfunctions or unavailability.
We will be the promoter of all competitions subject to these terms and conditions, unless otherwise stated.

If for any reason an advertised prize is not available, we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household. There will be no cash or other alternative to the awarded prize, and the prizes are not transferable.
The winner’s name will be chosen at random, after the closing date, from all good responses received. The winner of the prize will be notified within 28 days after the winner has been selected. Please allow 28 days for delivery of all prizes. If the winner of the competition is unable to claim the prize for any reason or if the winner cannot be notified after reasonable efforts have been made then we may dispose of the prize as we see fit without any liability to the winner.
SKY COSMETICS doo undertakes to provide protection to customers’ personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary to fulfill our obligations; informs customers about the way the collected data is used, regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of SKY COSMETICS doo and business partners are responsible for respecting the principles of privacy protection.